Introduction

It can happen that Adonis Personnel Portal is not behaving the way it supposed to end returns with sometimes none understandable system messages. Like "502 - Web server received an invalid response while acting as a gateway or proxy server." Or "connection with Personnel Portal Service wasn't established".

To find the cause and can solve the problem our programmers need more information.

This document is explaining how to create and find the various log and surveillance files that available in the application and in the web browser used to run the application

Creating the information needed:

To start the debugging process our programmers need the following information:

1. The location
   Where and when did the error occurred, this means a short description of what module was open and which functionality was throwing the exception or error.

2. A Screen Shot
   Make a screen shot of the page. If no screen capture tool available use the 'PrtScr' button on your keyboard and past the result into the email or document you are composing.
   
   

   Open

   

3. The Event log file (Administrator Task)
   Send us the file LogEvent.txt, CrewPortalWebService.txt, and TimeClockWebService.txt.
   This files are in the following directories:
   <APP_Directory>\APP\Website\App_Data\
   <APP_Directory>\APP\WebServices\App_Data\
   Were <APP_Directory> is the location where the Adonis Personnel Portal is installed.
   
   
   

   Open

   

4. Google Chrome / Windows IE DevTools log and audit trails
   Start the Portal that gives you the problem in Chrome or windows IE. Press the F12 button to open the Developer Tools.
   
   
   

   
   Once the Developer Tools are displayed check the following data:
   'Console' tab for errors, if any then:
    - Right mouse click save the Console history and send us the .log file (Step 1).
    - Check he error source by clicking on a link (Step 2).
   
   
   

   
   
   'Network' tab to check the API call response at the 'Preview' tab.