Adonis Customer Portal

Owned by Daria Chebotaieva
Last updated: Dec 08, 2022

In this article, you find answers to the most common questions on the Adonis Customer Portal.

Adonis Customer Portal

In 2022 Adonis HR started to use Jira Software for handling support and professional services tickets. The ticketing system is referred to as the Adonis Customer Portal.

Where do I find the portal?

The new Adonis Customer Portal can be found here.

Who can create an account?

Any person can create an account.

How do I create an account in the Adonis Customer Portal?

  1. Go to the Adonis Customer Portal at
    https://adonishr.atlassian.net/servicedesk/customer/user/signup?destination=portals

  2. Click the Sign-up button

  3. Enter your email address

  4. Use the sign-up link received on you email

  5. Create a password

  6. Log in

I have an account, but I got a new invite

Even though you have created an account you might experience receiving an Invitation link to register. This happens when your account is connected to the correct company.

You can ignore this invitation email.

General Questions

How can I raise a request with Adonis Support?

You can continue sending your requests to support@adonishr.com or support@adonis.no however, we recommend using the Adonis Customer Portal. This will ensure that our Consultants get all the needed information when you first submit a request.

In the portal, you will be able to set the Priority and provide us with the reasons.

Jira Cloud can unfortunately not handle email messages set with “High Importance”.

How can I raise a request with Adonis Professional Services?

Adonis Professional Services are integrated with the Service Desk

Will I be able to view all my issues for my Organization?

You can share issues between members of your organization by adding the users in the Share option.

Can I share a request with others in my Organization?

Yes, there is functionality to share the request with others from your Organization if they have an account linked up to the same Organization.

Will I get notifications when an issue is updated?

Yes. If you are the Reporter or a Participant on a request/issue, these are the email notification you will receive:

  • If you are sent an invitation to join the portal

  • If you create a new request/issue via the portal or by sending an email

  • If an Adonis consultant adds a comment to the request/issue

  • If you are added as a participant to a request/issue

  • If the request needs approval from you or from your company’s dedicated approver

  • If the request/issue changes between statuses

How can I add more information to a request/issue?

You can add more information by replying to any email notifications, or by logging into the portal and opening your issue.

I don’t seem to get any updates from you.

Please check if the emails are going into your Junk folder and follow the steps in this article to move them out:

https://adonishr.atlassian.net/wiki/spaces/KB/pages/4571004929

SLA reporting in Jira Service Management

Will we still receive SLA reports?

Yes, Jira Service Management comes with SLA agreement functionality which will be used for the Adonis HR - Service Desk issues.

Will SLA reports be able to contain reporting from both ConnectWise tickets and new Jira issues?

No, this will unfortunately not be possible. When moving over to Jira, the SLAs will not contain any historical data.

Related Articles

https://adonishr.atlassian.net/wiki/spaces/KB/pages/4572741968

https://adonishr.atlassian.net/wiki/spaces/KB/pages/4571004929