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Summary	This article explains how to process urgent booking offline correctly.
Category	Knowledge Base Article
Keywords	Flight Booking, Crewlink

This article explains how to process urgent bookings offline correctly.

Introduction

Sometimes it is necessary for the crew travel manager to urgently issue the bookings offline during the out-of-office hours.

In such a case, the crew travel manager will call the Crewlink agent via phone and request the needed flight for the crew.

Problem

Bookings issued offline missing in Crewlink and Adonis.

If there is an existing booking request for this crew in Adonis then:

Open this request in the Crewlink Embedded window.
Open Messages and ask the Crewlink agent to update the booking with the ticket issued offline.
Specify the PIN, Travel ID, or PNR if possible to make it easier for the agent.

If there is no booking request for this crew in Adonis then:

Create a new booking request in the Crew Change module.
Submit this request to Crewlink.
Open Messages and ask the Crewlink agent to update the booking with the ticket issued offline.
Specify the PIN, Travel ID, or PNR if possible to make it easier for the agent.