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This article describes the Professional Services we offer for against separate compensation and the Support Services that is included in the customer's SLA. |
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Product Name | Product Number | Group | Description |
Consultancy | |||
60000 | SQL Work | Creation* of SQL queries for Crew List views. | |
60001 | SQL Work | Creation* and scheduling of notification tasks for automated, formatted e-mails | |
60002 | SQL Work | Creation* of Analytical SQL queries | |
60003 | SQL Work | Creation* of SQL Queries, insertion of bookmarks, and design of merge documents in MS-Word | |
60004 | SQL Work | Creation* of SQL queries and set up of standard export tasks | |
60005 | SQL Work | Creation* of views to be used for Adonis’ standard API calls | |
Misc Consultancy | 60016 | Consultancy | The Customer may purchase consultancy for various tasks, like standby resources, assistance with migration, etc. |
Data flow and Process Analysis | 60017 | Consultancy | Engagement to perform analysis work on the Customer's various processes and data flow. |
Data Entry Assistance | 60018 | Consultancy | Adonis offers assistance with regular data entry work during an implementation phase for a new module or a new customer |
Reconciliation and Control Work | 60019 | Consultancy | In some instances, the Customer may purchase resources to assist with or carry out control and reconciliation work, especially relevant for payroll |
Customer Specific Manuals & Courses | 60020 | Consultancy | Adonis offers to create and distribute specific customer manuals and online courses. |
Reports Creation | |||
60006 | Report | Creation* and scheduling of notification reports for automated sending | |
60007 | Report | Creation* of Customized Reports | |
Technical Consultancy and Assistance | |||
60008 | Technical | Carry out health check work on the Software environment controlled by the customer | |
60009 | Technical | Carry out upgrade work on the Software in an environment controlled by the Customer | |
60010 | Technical | Prepare and carry out an installation of the Software and related components in an environment controlled by the Customer or restore systems after platform failures. | |
60012 | Technical | The Customer may purchase consultancy for various technical tasks, like standby resources, assistance with migration, etc. | |
60013 | Technical | The Customer may purchase consultancy for moving their own environment to the cloud. | |
Training | |||
Customer Tailored Training | 60014 | Training | Adonis will carry out training on various levels (user, administrator, etc.) customized to the Customers processes |
General Training | 60030 | Training | Adonis will provide standard training on various levels (user, administrator, etc.) |
Webinar (Release/New functionality) | 60015 | Training | Adonis offers standard training courses on various levels for the various modules and processes. |
Agreements | |||
60021 | Agreement | ||
Dedicated Consultant Agreement Product Description | 60023 | Agreement | |
60024 | Agreement | ||
60025 | Agreement | ||
Service Level Agreement | |||
60031 | Service Level Agreement | ||
60022 | Service Level Agreement | ||
Implementation | |||
Implementation consultancy | 60020 | Implementation | |
Development | |||
Specification | 70000 | Development | |
Programming/Testing | 70001 | Development | |
Management | 70002 | Development | |
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