Installation Service Product Description

Owned by Sigrid Kviteberg
Last updated: Mar 06, 2024 by Helen Ustych
3 min read

 This article describes the service and products we offer when a customer needs assistance with Installations. 

Installation

The Adonis software can be implemented onboard or on separate offices, sites to help you coordinate your fleet through a single solution by planning your staff, managing safety, and compliance. Adonis offers remote assistance to deploy the software on any site, together with your IT department. With our help, we can install the Adonis software within a single working day per vessel.

Products

For new customers, or customers setting up one or more sites for the first time.

For installation of a new site into an already established environment it will be quoted per time and material. 


Product

Basic

Basic+

Full

Preparation and determination of the scope

Installation of SQL server

 

 

Installation of MSSQL Server Management Studio

 

 

Installation of Adonis Personnel Manager

Installation of Adonis Employee Portal

Installation of Adonis Crew Portal

Installation of Adonis Replicator

Installation of Adonis Time Clock

Installation of Adonis Web Recruitment

Installation of Adonis Plug-ins as applicable

Set up of a new vessel in Adonis Personnel Manager

 

Set up of the Adonis Employee Portal* 

 

Set up of the Adonis Crew Portal*

 

Set up of the Adonis Replicator and determination of full or partial replication

 

Configuration of FTP server**

 

Enabling and testing of the first time replication to a vessel site

 

 

Training of the customer technician in monitoring and supporting the solution

 

 

*This only includes setup to make the portals or replication work technically. It doesn't include the setup of and configuration of the customer system according to their processes.
**We offer the use of the Adonis FTP server for a yearly maintenance fee. See Pricelist below.

Adonis Responsibilities

  1. Providing the services and products as agreed with the customer

  2. Deliver the service upon agreed time intervals

  3. Providing a dedicated engineer for the full installation process

  4. Advising in the best deployment of the Adonis Software

  5. Quality Assurance of the deployment

  6. Validation of requirements and technical tests to make sure the installation is functioning.

  7. Provide SSL and domain for the APP for customers with Adonis Cloud installation

  8. Provide FTP with Adonis SSL and domain for customers with Adonis Cloud installation

Customer Responsibilities

  1. Make sure the infrastructure is in place, including SQL servers

  2. Formalize the roles and responsibilities to maintain the solution (monitoring of the replication, server management, updates, backups, training needs)

  3. Provide Adonis with a 5 days notice for a single site/ship (possible longer for a large fleet)

  4. Readying the site/ship servers according to the Adonis minimum requirements

  5. Provide Adonis remote access to shore and vessel servers to configure the setup

  6. Having an IT engineer on standby for questions during the installation

  7. Make sure that connection is available, both for the Vessels and the Office site for agreed upon time

  8. All infrastructure and SQL databases are properly licensed

  9. Provide SSL and domain for the APP for customers with local installation

  10. Provide FTP with SSL and domain for customers with local installation

Out of Scope

  1. Database upgrades

  2. Databases shared with other programs

  3. Data Quality Assurance

  4. Major database issue resolving

  5. Licensing

  6. Resolving of major issues

  7. Security

  8. Applying patches

  9. Training

  10. Domain Changes

  11. Upgrades to other versions then version agreed upon for installation

Additional Products

Additional products like Adonis FTP server is available for purchase upon request.