Handling of Bug Reports

Owned by Sigrid Kviteberg
Last updated: Jan 25, 2023

Bug reports are normally generated in Adonis Personnel Manager, whenever a system crash occurs. The software will automatically collect information about the crash, including details about the system environment, the steps taken before the crash, and any error messages or log files. This information can then be sent to Adonis in the form of a bug report.

Bug Reports

Adonis’s Development team uses the information in the bug reports to diagnose and identify the cause of the crash. Once the cause of the crash has been identified, we can then work on developing a fix for the issue. This can involve patching the software, releasing a new version, or providing a workaround for the problem.

In most cases, we also use bug reports to track the frequency of the crashes and identify if there is a specific group of users and system modules that are affected more. This can help to prioritize the fix and also to understand if there is any specific pattern in the crashes.

Overall, bug reporting helps Adonis to identify and resolve issues with our software, improving the overall user experience.

Bug Reports vs. Support Requests

Bug reports and support requests are handled differently as they represent different types of issues in the Adonis software.

Bug reports are used to report defects or issues in the software itself. They are typically technical in nature and require the attention of developers or engineers to diagnose and resolve. Bug reports are used to identify problems with the software, such as crashes, errors, or unexpected behavior. They are analyzed, tracked, and prioritized by the Adonis Development Team to fix the issues.

Support requests, on the other hand, are used to provide assistance to users who are experiencing issues with the software. They are typically more focused on providing help to users and can include questions about how to use certain features, troubleshooting advice, or guidance on best practices. Support requests are handled by the Adonis Support Team.

In summary, bug reports focus on identifying and resolving defects in the software, while support requests focus on providing assistance to users. This requires different expertise, process, and teams to handle them efficiently.

Processing Bug Reports

  1. All Adonis customers should enter the following email address in Global Options | Mail | Send BugReport to: field: bugreports@adonishr.com

     

  2. If the system crashes the user will be asked to send the Bug Report to Adonis and should click yes on this.

  3. The user will receive an email with a Jira issue number when the Bug Report is received

  4. The user can send in more information on steps taken if it is possible to reproduce the issue.

  5. Adonis personnel might be in contact to ask for more information, but in most cases, the bug reports will be processed without further communication with the user.

  6. There is no regular feedback on bug reports and they are not included in the SLA

Bug Reports that are reproducible and affect the use of the system

If you can reproduce a bug report with certain steps, then please open a separate request with our Service Desk using support@adonishr.com or preferably the Adonis Customer Portal.

Refer to the Bug Report issue that was created.

Our Support Consultants will then check and either provide information on the release it is already solved in, or create a Bug issue with our development team straight away.