Crewlink: crew planning cancellation or itinerary change

Owned by Daria Chebotaieva, created
Last updated: Oct 11, 2023 by Sigrid Kviteberg
3 min read

This article provides guidance on how to handle situations when crew scheduling is canceled or travel itineraries are altered, yet there are already flight tickets issued.

Introduction

There are instances where crew scheduling is canceled or travel itineraries undergo unexpected changes, leaving you with pre-purchased flight tickets. In this article, we'll explore various strategies for effectively managing such scenarios, complete with illustrative examples.

 

Step-by-step guide

If the itinerary changes, then you have three options: Flag as modified, Cancel Flight, and Keep Booking.

Let’s check in detail how each of those options works.

Flag as modified

If selected, the record status does not change and no update is sent to Crewlink at this stage.

However, the booking will be shown in the Flight Inbox under the Action Needed folder for you to request the needed change in Crewlink.

The change request is not submitted automatically. You need to select the booking and open it in the Crewlink embedded window, then click Change Itinerary and select the needed changes.

After you have requested the change, you need to track the booking status.

  • If the booking is REVALIDATED successfully, then the changes are applied without any issues.

  • If the booking is set for REFUND then the changes cannot be applied and the airline is issuing a refund.
    Then, depending on your agreement with Crewlink:
    - Either the agent will prepare a new request PENDING_CONFIRMTION with options for you on this booking considering the requested change.
    - Or it will be necessary for you to re-book manually from Adonis.

After the booking is REVALIDATED or a new ticket is ISSUED, it is necessary to untick the action needed on this request in the Flight Inbox module.

Keep Booking

If selected, the flight booking remains unchanged.

This might be required if you want to keep it as it is and use it.
e.g. If there is no big date range between the old and new itinerary and it is ok for the crew to arrive earlier/later.

 

Cancel Flight

If selected, the record status changes to CANCEL_RQ, and a cancellation request is sent to Crewlink.

The cancellation is required only if the crew planning was canceled, and the crew is embarking/disembarking any time soon.

See also